Digital Device Ecosystem

Google vs. Apple. vs. Amazon:
The App Store Maturity Shootout

Major Points

The report presents key results from an independent research project conducted by Pfeiffer Consulting in 2013, analysing the maturity and sophistication of 3 widely used app stores, Google Play (Apps), Apple's iOS App Store,  and the Amazon Appstore.

Several distinct aspects of app store maturity were surveyed:
search, discovery assistance and content curation, the App Store Maturity Evaluation Grid, and App Store UXF.

App stores were compared to the 2013 App Store Reference Definition developed by Pfeiffer Consulting.


Pfeiffer Consulting

Download complete report: Google vs. Apple vs. Amazon: The 2013 App Store Maturity Shootout (PDF) Related research: How iOS 7 Stacks Up: Smartphone OS User Experience Shootout (PDF) Apps are essential. When we buy a tablet or a smartphone, it is a world of apps we are acquiring; by that token, the app store’s efficiency in pinpointing exactly the right apps for our needs is paramount to the overall value of a device. But how good are they? This report answers two simple questions: first, how mature are the three major app stores, and, more importantly, how good could they be? The answers may surprise you… appstorematuritycover This report analyzes the three major app providers for smartphones and tablets, the iOS App Store from Apple, Google Play (Apps), and the Amazon Appstore. All app stores provide the same core functionality: they display apps listed in order of popularity, organizing them in a basic set of categories, and sorting them according to a fixed set of criteria (“most popular free”; “trending”) and add a certain number of handpicked apps to the mix. This report looks at what lies beyond this core functionality. How do app stores help you mine the amazing variety of apps that is out there? - - - - - -   About the research To analyze and rate the maturity and sophistication of the available app stores we used four specific research angles: search, discovery assistance and content curation, the App Store Maturity Evaluation Grid, and App Store User Experience Friction, or App Store UXF. All of these aspects were rated based on the 2013 App Store Reference Definition, an idealized set of features for a mature, sophisticated app store developed by Pfeiffer Consulting, making it possible to quantify the maturity of currently available app stores in a more objective way, by comparing them not only to their direct competition, but to an independent reference. Key Findings: Overall App Store Maturity Index appstorematurityindex_figures The combined results of the four different benchmarks and evaluations underline two key findings: 1) Apple is so far clearly ahead of the competition in terms of overall app store maturity and 2) None of the app stores come even close to the ideal score at this time. Please refer to the complete report for detailed results and details about the methodology appstorematurityindex_chart   Key Results Search  appstoresearch_figures The analysis of the search function in App Stores was based on five key criteria (natural language search, support for search operators, searches containing typos, advanced search options, etc.) The results show that all three app store providers could do much better in terms of user-focused search options. appstoresearch_chart Discovery Assistance appstorediscovery_figures Beyond popularity ratings, what do the app stores offer to enhance serendipitous discovery of apps for a great variety of users and interests? This benchmark empirically surveyed the number of specially featured apps, number of groups of apps for specific needs and activities, as well as number of subcategories. appstorediscovery_chart.png App Store Evaluation Grid Results appstoregrid_figures The App Store Evaluation grid provides a unified score based on eight key characteristics that are individually rated on a scale of 1 to 5. The eight characteristics analyzed here are the key aspects that differentiate a mature app store from the baseline functionality prevalent today. Areas analyzed include content curation and presentation of individual apps, among others. appstoregrid_chart App Store UXF appstoreUXF_figures User Experience Friction also exists in app stores, as this survey documents. Looking at the UXF findings in detail allows us to underline some of the issues in app stores that we have long overcome in stores for physical goods, such as regional lock-in, i.e. the fact of forcing a user to shop at a specific local store, rather than letting him decide on his own where he wants to shop. appstoreUXF_chart  

Andreas Pfeiffer, November 2013

  Download complete report: Google vs. Apple vs. Amazon: The 2013 App Store Maturity Shootout (PDF)